We are pleased to announce the launch of a new Proficiency+ Consumer Duty competency diagnostic tool, developed in collaboration with the Personal Finance Society.
The Proficiency+ Consumer Duty diagnostic tool enables your firm to manage, develop and evidence the behaviours and competence of your workforce against the expectations of the FCA. Proficiency+ employs Cognisco's situational judgement tests (SJTs) to evaluate an employees' ability to make appropriate decisions or judgements in work-related scenarios, in order to deliver good customer outcomes.
It is designed specifically for Financial Planners, Advisors and Para Planners of all levels of experience. Key benefits:
- Identify the areas in which training should be prioritised to create the biggest return on investment.
- Demonstrate to the FCA that your firm is actively investing in the necessary skills to drive good customer outcomes.
- Measure and enhance the influence of training on employees.
Try the demo on our consumer duty page to take a mock test that will evaluate your competence levels through a series of work-based scenarios and provide you with a sample report, giving actionable insights into strengths and areas for improvement.