We are pleased to announce the launch of a new Proficiency+ Consumer Duty competency diagnostic tool, developed in collaboration with the Personal Finance Society.

The Proficiency+ Consumer Duty diagnostic tool enables your firm to manage, develop and evidence the behaviours and competence of your workforce against the expectations of the FCA. Proficiency+ employs Cognisco's situational judgement tests (SJTs) to evaluate an employees' ability to make appropriate decisions or judgements in work-related scenarios, in order to deliver good customer outcomes.

It is designed specifically for Financial Planners, Advisors and Para Planners of all levels of experience. Key benefits:

  • Identify the areas in which training should be prioritised to create the biggest return on investment.
  • Demonstrate to the FCA that your firm is actively investing in the necessary skills to drive good customer outcomes.
  • Measure and enhance the influence of training on employees.

Try the demo on our consumer duty page to take a mock test that will evaluate your competence levels through a series of work-based scenarios and provide you with a sample report, giving actionable insights into strengths and areas for improvement.

Talk to us about your competency management and risk avoidance challenges

We're confident that our assessments can transform the way your organisation uses competency management to identify opportunities for change and improvement. Tell us about your current challenges so we can help you to minimise risk and drive iterative improvement.