Privacy & Cookies
Who we are
This policy explains how Cognisco Ltd ("Cognisco", "we", "us") collects and uses your personal data when you visit cognisco.com or contact us through it. We are the controller of that data under UK data protection law (the UK GDPR and the Data Protection Act 2018).
- Company number: 03592269, registered in England and Wales
- ICO registration number: Z7691524
- Privacy contact: information@cognisco.com, or write to us at Unit 10, Cranfield Innovation Centre, University Way, Cranfield, Bedford, MK43 0BT
What we collect
We collect only what you give us through our forms, plus limited information about how you use the site:
- Contact and work details, such as your name, email address, phone number, company and job title
- What you send us, such as messages and, if you apply for a job, your CV and LinkedIn profile
- Your marketing preferences, such as whether you have agreed to receive emails from us
- How you use the site, such as your IP address, browser and device type, the pages you view and how you reached us. Analytics and marketing data is collected only if you allow those cookies (see Cookies below)
Please don't include special category data (such as health information) in a message or CV unless it is relevant to your application.
How we use it and why
The law requires a lawful basis for each use of your data. Ours are:
| What we do | Lawful basis |
|---|---|
| Reply to your enquiry and arrange demos or trials | Legitimate interests (responding to people who contact us), or steps before entering a contract with you |
| Send you a white paper you request | Legitimate interests (providing what you asked for) |
| Send you marketing emails | Consent, which you can withdraw at any time |
| Consider your job application | Steps before entering a contract with you, and legitimate interests (recruiting staff) |
| Keep the site secure and working, including remembering your cookie choices | Legitimate interests (running a secure website) |
| Measure how the site is used with Google Analytics and how our videos are watched with Vimeo, and show our Google map | Consent, given through our cookie settings |
| Measure our LinkedIn campaigns with the LinkedIn Insight Tag | Consent, given through our cookie settings |
| Meet legal obligations or defend legal claims | Legal obligation or legitimate interests |
We don't sell your data, and we don't make decisions about you based solely on automated processing.
Marketing emails
We send marketing emails only if you have opted in. You can unsubscribe at any time with the link in any email, or by emailing information@cognisco.com. Unsubscribing doesn't affect replies to enquiries you have made.
Who we share it with
We share your data only with:
- Service providers who work for us, under contract and only on our instructions: our website host, our email provider, and Google (analytics and maps), Vimeo (video) and LinkedIn (campaign measurement) if you allow those cookies
- Other companies in our group, where they help us deal with your enquiry
- A buyer or seller, if we sell or buy a business or its assets
- Authorities or advisers, where the law requires it or to establish or defend legal claims
Google, Vimeo and LinkedIn also act as controllers for some of the data their tools collect. Their own privacy policies apply: Google, Vimeo and LinkedIn.
International transfers
Some of our service providers, including Google, LinkedIn and Vimeo, may process your data outside the UK, for example in the US. When this happens we make sure it is protected by one of the safeguards UK law requires. That means a UK adequacy decision (including the UK–US Data Bridge), the ICO's International Data Transfer Agreement, or standard contractual clauses with the UK addendum. Contact us for details of the safeguard that applies.
How long we keep it
We keep your data only as long as we need it, then delete it.
| Data | How long we keep it |
|---|---|
| Enquiries and white paper requests | 2 years after you submit it |
| Marketing email consent | Until you unsubscribe, then your email address goes on a suppression list so we don't contact you again |
| Job applications | 6 months after you apply |
| Website analytics (Google Analytics) | Google's default setting |
| Cookies | See the cookie table below |
Security
We protect your data with technical and organisational measures. These include encrypted (HTTPS) connections, access controls, two-factor authentication on our website admin, and backups stored outside the public website. Only staff who need your data to do their job can see it.
Your rights
You have the right to:
- Access a copy of the personal data we hold about you
- Correct data that is wrong or incomplete
- Erase your data, in some circumstances
- Restrict how we use your data, in some circumstances
- Object to our use of your data based on legitimate interests, and to direct marketing at any time
- Data portability: receive data you gave us in a common electronic format
- Withdraw consent at any time, for example through the cookie tab or the unsubscribe link, without affecting what we did before
To use any of these rights, email information@cognisco.com. There is no charge, and we will reply within one month. We may need to confirm your identity first.
If you're unhappy with how we handle your data, please tell us first. You also have the right to complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.
Cookies
Cookies are small text files a website stores on your device. We use necessary cookies to run the site, and analytical and marketing cookies only if you allow them.
When you first visit, a panel asks for your choice. Analytical and marketing cookies stay off unless you switch them on or choose Accept all. You can change your mind at any time with the cookie tab in the bottom-left corner of every page.
| Provider | Category | Purpose | How long |
|---|---|---|---|
| Cognisco | Necessary | Remembers your cookie choices and, if you try one of our assessment demos, keeps you signed in to it | Up to 12 months |
| Google Analytics | Analytical | Shows us how the site is used | Up to 2 years |
| Marketing | Measures our LinkedIn campaigns and lets LinkedIn show relevant adverts | Up to 1 year | |
| Vimeo | Analytical | Plays the videos on our pages and measures how they are watched. Videos load only if you allow analytical cookies | Up to 2 years |
| Google Maps | Analytical | Shows the map on our contact page. The map loads only if you allow analytical cookies | Up to 6 months |
Our contact page can show a Google map. It loads only if you allow analytical cookies. Your browser then connects to Google, which receives your IP address and may set or read cookies under Google's privacy policy.
We also use your browser's session storage, which is deleted when you close your browser, to remember things such as whether you have already seen a pop-up and to keep you signed in to an assessment demo.
You can also block or delete cookies in your browser settings. Blocking necessary cookies may stop parts of the site, such as our assessment demos, from working.
Changes and contact
We will post any changes to this policy on this page. If we add new types of cookies, we will ask for your consent again.
Last updated: 7 October 2026.
Questions about this policy? Email information@cognisco.com or write to us at Unit 10, Cranfield Innovation Centre, University Way, Cranfield, Bedford, MK43 0BT.
Talk to us about your competency management and risk avoidance challenges
We're confident that our assessments can transform the way your organisation uses competency management to identify opportunities for change and improvement. Tell us about your current challenges so we can help you to minimise risk and drive iterative improvement.